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Moving Truck

Frequently Asked Questions

Do you have a question about our moving service? Storage? Disposal services? Smart Moving, LLC has answers! We are a Sunnyvale moving company with years of experience helping homeowners and business owners move to new locations. If you still have any unanswered questions, please contact us today, and we'd be happy to help!

  • Is your moving company licensed and insured?
    Yes. Smart Moving, LLC is a fully licensed and insured moving company. We are licensed by both the Public Utility Commission and CA State Department of Transportation. We carry all proper insurance and are always ready to provide it for you.
  • Is Smart Moving, LLC locally owned and operated?"
    Yes, we are! Why is that important? We are not a branch or franchise of an out-of-state moving company. We want you to feel confident in referring our professional movers to your family and friends, so we work hard to satisfy every customer.
  • Will the movers arrive on time?
    Yes. When we schedule your move, we allow for an arrival time (half an hour for early morning moves and one hour for mid-afternoon moves). We will communicate with you during the entire process. As soon as we know exactly what time we will arrive, we will let you know; we won't let you down.
  • Do you have full–time movers?
    Yes. All of our movers at Smart Moving, LLC are full-time, regular employees.
  • When should I schedule my move?
    The earlier the better. In order to get your preferred move date, it is wise to give 2-3 weeks notice, if possible.
  • What is double drive time?
    Drive time between your origin and destination is automatically doubled. It is a California state law and is a requirement for all moving companies in California. For instance, if it takes 30 minutes to drive from your home or business to your delivery destination, the total drive time becomes 60 minutes.
  • What is considered overtime?
    If movers work over 8 consecutive hours in one day, it is considered overtime. Our employees will be given 1.5 times their regular rate according to the CA state law; however, overtime does not apply to flat-rate moves.
  • Is there a minimum number of hours charged for my local move?
    Yes. There is a two-hour minimum for any local move.
  • What is basic insurance coverage?
    This is often called limited liability and is the minimum coverage required by law. It is included in hourly rate and does not cost you any extra money. This liability must be applied to every customer whose belongings we transport. Lost or damaged claims are settled based on the weight of the article or furniture multiplied by 60 cents. For example: if you have a 100-pound dresser and it was damaged in transit, you would be entitled to $60.
  • What payments do you accept?
    We accept cash, check, and credit card (Visa, MasterCard, Discover, and American Express) payments.
  • Do you offer packing boxes or wardrobe boxes?
    Yes. We charge $2.00 for each large box, $4.00 for each kitchen box, and we even have wardrobe boxes available for clothing.
  • Do you disassemble and reassemble my furniture?
    Yes. To help save you time, we will disassemble furniture and wrap it properly to avoid any damages during the move. When it arrives at your new location, we will unwrap and assemble it for you.
  • How should I prepare my large appliances for the move?
    You should always make sure your washer and refrigerator are completely defrosted, drained, and emptied on the day of your move.
  • What items are you NOT allowed to move?
    These items are flammable, explosive, or corrosive and are not allowed inside our moving trucks: Aerosol Cleaning Solvents Charcoal Lighter Gasoline Kerosene Fertilizers Fireworks Fire Extinguishers Paint Paint Thinner Propane Tanks Pool Chemicals
  • Can you move heavy or fragile items?
    Yes, we can move large items like pianos, safes, antique items, pool tables, and more.

Smart Moving is here to help make moving easier for you!

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