Frequently Asked Questions

Yes. Smart Moving, LLC is a fully licensed and insured moving company. We are licensed by both the Public Utility Commission and CA State Department of Transportation. We carry all proper insurance and are always ready to provide it for you.

Yes, we are! Why is that important? We are not a branch or franchise of an out-of-state moving company. We want you to feel confident in referring our professional movers to your family and friends, so we work hard to satisfy every customer.

Yes. When we schedule your move, we allow for an arrival time (half an hour for early morning moves and one hour for mid-afternoon moves). We will communicate with you during the entire process. As soon as we know exactly what time we will arrive, we will let you know; we won't let you down.

Yes. All of our movers at Smart Moving, LLC are full-time, regular employees.

The earlier the better. In order to get your preferred move date, it is wise to give 2-3 weeks notice, if possible.

Drive time between your origin and destination is automatically doubled. It is a California state law and is a requirement for all moving companies in California. For instance, if it takes 30 minutes to drive from your home or business to your delivery destination, the total drive time becomes 60 minutes.

If movers work over 8 consecutive hours in one day, it is considered overtime. Our employees will be given 1.5 times their regular rate according to the CA state law; however, overtime does not apply to flat-rate moves.

Yes. There is a two-hour minimum for any local move.

This is often called limited liability and is the minimum coverage required by law. It is included in hourly rate and does not cost you any extra money. This liability must be applied to every customer whose belongings we transport. Lost or damaged claims are settled based on the weight of the article or furniture multiplied by 60 cents. For example: if you have a 100-pound dresser and it was damaged in transit, you would be entitled to $60.

We accept cash, check, and credit card (Visa, MasterCard, Discover, and American Express) payments.

Yes. We charge $2.00 for each large box, $4.00 for each kitchen box, and we even have wardrobe boxes available for clothing.

Yes. To help save you time, we will disassemble furniture and wrap it properly to avoid any damages during the move. When it arrives at your new location, we will unwrap and assemble it for you.

You should always make sure your washer and refrigerator are completely defrosted, drained, and emptied on the day of your move.

These items are flammable, explosive, or corrosive and are not allowed inside our moving trucks: Aerosol Cleaning Solvents Charcoal Lighter Gasoline Kerosene Fertilizers Fireworks Fire Extinguishers Paint Paint Thinner Propane Tanks Pool Chemicals

Yes, we can move large items like pianos, safes, antique items, pool tables, and more.